How can we help you?
dmClub is committed to quality customer service to resolve your issues as quickly as possible. We use a ticketing system to manage, track and resolve every support enquiry. We promise to respond within 4 working hours.
The best way to obtain customer support
Start here to open a support ticket – you will be asked to complete a short series of questions, then email your answers to support. Your email will be automatically aknowledged, you will be assigned a 6-digit support ID, and a member of the customer support team will get back to you.
The more precise you can be, the easier it is for us to diagnose the problem.
If you need to speak to us urgently, you can call the support team straight away on +44-20-7060-2000 between 9am-6pm (UK), Monday-Friday.
Our commitment to quality
See our quality of service commitment to find out how we manage calls and seek to provide exceptional customer satisfaction.
An industry survey on the mobile sector discovered that:
39% of customers are unhappy with the service
More than 25% of support staff were unable to answer basic tariff questions.
